Introduction

 

The converter is not communicating properly with the VOD equipment at the Headend
 

Resolution Steps

1. Press any key on the remote to clear the error
    
2. Verify the Serial Number  / TSN Number
3. Send a Balance hit
    
4. Power Cycle the converter
    
5. If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT 
    
   • Click Create Work Order or Technical Case, fill out the information as described below and click Submit
      

     Trouble Call or Tech Case	VOD Issue
     Service Category	VOD
     Problem Description	Unable to Process Request
     Select / Enter	All Affected Equipment, Valid Contact Name and Phone Number
     Schedule	First Available Time that Works for the Customer
     Required	Title, Time and Date of Occurrence