Screen Zoomed In on Passport Guide Article no. 5438

Resolution Steps

1. Verify the Serial Number  / TSN Number
    
2. Power cycle the converter
    
3. Send a Balance hit
    
4. If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT
    
   • Click Create Work Order or Technical Case, fill out the information as described below and click Submit
      

     Trouble Call or Tech Case	Trouble Call
     Service Category	Cable
     Problem Description	AF - Converter Problem Cable
     Select	Applicable Description
     Select	Affected Equipment
     Schedule	First available time that works for the customer
     Notes	Valid contact name and phone number

Article ID: 415
Created: February 24, 2024
Last Updated: February 24, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=415