Standard Digital, HD or DVR - Can't see Guide/Banner/Flip Bar Article no. 5315

Resolution Steps

1. If the customer has an HDTV, set the converter to the correct aspect ratio
    
2. Verify the Serial Number  / TSN Number
    
3. Send a Balance hit
    
4. Power cycle the equipment
    
5. If the problem persists, click Create Work Order or Technical Case on the Work Orders Tab in BOLT

   • Click Create Work Order or Technical Case, fill out the information as described below and click Submit

     Trouble Call or Tech Case	Trouble Call
     Service Category	Cable
     Problem Description	AF - Converter Problem Cable
     Select	All Affected Equipment
     Schedule	First available time that works for the customer

Article ID: 411
Created: February 23, 2024
Last Updated: February 23, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=411