Power Cycle Digital Cable Equipment- 5296

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Resolution Steps

 

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 PYXIX (eStream4K) - IPTV

  1. From Home left arrow to Menu, go to Settings then Device Settings, choose Device Preferences

  2. Go to bottom of Device Preferences screen and choose Reboot, the box will then restart

        or

    1. Unplug the power cable in the back of the device

    1. Wait 10 seconds

    1. Plug the power cable back into the device

 

 ANDSTRM (eStream4K) - IPTV

  1. From Home left arrow to Menu, go to Settings then Device Settings, choose Device Preferences

  2. Go to bottom of Device Preferences screen and choose Reboot, the box will then restart

        or

    1. Power off turning the switch in the back of the device (not the button in front*) to the Off position

    1. Wait 10 seconds

    1. Turn the switch back to the On position

        or

    1. Unplug the power cable in the back of the device

    1. Wait 10 seconds

    1. Plug the power cable back into the device


*Please Note: The button in the front will only put the device in standby mode, it will not power it off

 

 DCH3416, DCH6200, DCH6416, DCT6416, DCT3416, DCT6412, DCT6208, DCX3400

  1. Press Power on the converter for 5 seconds, until the box turns off, then on again

  2. Wait for the clock to switch from 12:00 to the current time

 

 DCX700, DCX3200, DCH3200, DCT6200, DCT5100, DCX525E

  1. Power off your television and converter

  2. Unplug the converter from the power and wait 30 seconds

  3. Plug the converter back in, then turn converter back on

  4. Power on your television

 

 DCH70, DCT700

  1. Power off your television and converter

  2. Unplug the converter from it's power source (electrical outlet, power strip, etc.) and wait 30 seconds

    • Do not unplug the adapter from the back of the converter; the AC adapter must be unplugged from its power source

  3. Plug converter back in, then turn on the converter

  4. Power on your television

 

 Cisco/Scientific Atlanta HD boxes

 On the Converter:

  1. Press the Vol +, Vol -, and Info buttons simultaneously, then release

  2. Wait until the time reappears on the box before taking the next step

 

 On the remote:

  1. On a non-interactive channel, like channel 2, hold down Pause until a small green light (not the power light) appears on the box

  2. Press Page Down once, then Stop 3 times

  3. The box should read r-02; after 1-2 min the box will restart

    Note: If neither of these methods work, please see the All other Models / Universal Power Cycle section below

 

 TiVo (All models)

See this article
 

 All other Models / Universal Power Cycle

 
  1. Power off the television and cable equipment

  2. Unplug the cable equipment from it's power source, wait 30 seconds, then plug converter back in

  3. Power on the television, then the equipment

Article ID: 408
Created: February 23, 2024
Last Updated: February 23, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=408