Introduction

Pairing your CableCARD to a retail TiVO

• 4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3
   
  • Go to TiVo Central | Settings & Messages | Account & System Information | Cable Card Decoder | Cable Card Options (for Installers) | Cable Card Menu | Cable Card Pairing | collect the CableCARD ID, Host ID and Data (see steps)
     
• 4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4
   
  • Go to TiVo Home | left arrow to Menu | Settings | Remote, CableCARD & Devices | Cable Card Decoder | CableCard Installation | CableCard Menu | CableCard pairing - collect the CableCARD ID, Host ID and Data (see steps)
     
• If you see the Technician Verification Channel, the CableCARD is already paired, no further steps necessary
   
• If you see an In Order to start service... screen, the CableCARD needs to be paired. See below

Resolution Steps

In ICOMS

1. Go to the Customer Equipment Maintenance [BX] screen
    
2. Highlight the CableCARD, click Sent Hit and choose Pairing or Pair Host w/ Cable Card
    
   • If you are pairing a CableCARD from piece of customer purchased equipment to another piece of customer purchased equipment, select Unpair. The status will change to Pending Unpair
      
3. On the Cable Card ID and Host Info Details screen, enter the CableCARD info below information
    
   • Cable Card ID (13 digits, no dashes)
      
   • Host ID (13 digits, no dashes) Listed as just ID in ICOMS  
      
   • Data (11 digits, no dashes) - This is usually there already, but not 100% of the time
      
   • Ensure information is accurate before pressing Enter; once entered, it can't be changed
      
4. On the Cable Card ID and Host Info screen, select the CableCARD and click Pair
    
   • Note the status change from Not Paired to Pending Pair
      
   • F5 to Refresh until the status reads Paired
      
5. For TiVo:
    
   • If the numbers match the customer's screen, and the card will not pair, click Create Work Order or Technical Case button on the Work Orders Tab in BOLT
      
     • Fill out the information as described below and click Submit
        

       Trouble Call or Tech Case	TiVo Issue
       Service Category	TiVo ONLY
       Problem Description	Incorrect TSN
       TiVo TSN	15-digit TiVo TSN
       CableCARD ID	13-digit CableCARD ID
       Host ID	13-digit Host ID
       Data ID	11-digit Data ID
       Select	Affected TiVo Equipment

1. For trouble pairing any other device, create Work Order or Technical Case on the Work Orders Tab in BOLT
   • Fill out the information as described below and click Submit
      

     Trouble Call or Tech Case:	Trouble Call
     Service Category:	Cable
     Problem Description:	CableCARD Pairing Error
     Notes:	Error Message, Equipment, CableCARD ID (13-digits), Host ID (13-digits) and Data ID (11-digits)