Introduction

Synching an account in Webtools may correct:

• PPV and VOD issues
  
  
• TiVo 'My Account' online registration issues
  
  
• Service issues related to TiVo equipment swaps
  
  
• Any Webtools error

Resolution Steps

 

1. On the Equipment Tab in BOLT, click Diagnostics next to the TiVo equipment
    
2. Click the WebTools button at the bottom of the page
    
   • This link opens the CableModem Diagnostics page in WebTools
      
3. On the CableModem Diagnostics page, copy the TSN and press the WEBTOOLS tab on the top
    
4. Enter your username and password; click Submit
    
5. Choose Synch from the Select a Method drop-down box; click Submit
    
6. Click OK on the Synch Succeeded dialog box