Introduction

• In all markets, if a customer indicates they filed for Bankruptcy, copies of their paperwork may be sent:
   

  • Email:           bankruptcy@astound.com

    Fax	570-270-1498
    Mail:	Astound Broadband
    	Attn: Financial Services
    	100 Baltimore Dr
    	Fl 2
    	Wilkes-Barre, PA 18702

    
     
• Due to the complicated and legal nature of bankruptcy, refer related information to Financial Services 
   
• Escalations: if an issue requires immediate attention, call Financial Services and explain the issue
   
• In all other instances, enter Case below; FS contacts the customer

Resolution Steps

Click Create Work Order or Technical Case

• Fill out the information as described below and click Submit
   

  Record Type	Non Techical
  Reason	Financial, Payments & Refunds
  Reason Detail	Bankruptcy
  Case Reason	Filing Bankruptcy / Not Noted on Account
  Destination Queue	Financial Services (FS)
  Notes	Daytime Contact Number

           Let the customer know FS will contact them back in 2 business days