| Department / Contacts | Phone Number | Related Article |
| Transfer Number | Alvaria Phone System | |
| Call Center Numbers | Using the IVR | |
| Call Center Fax, Bothell, WA | 425-217-4950 | Disconnect Deceased Account Holder |
| Call Center Fax, San Marcos | 512-878-4567 | |
| Call Center Fax, TX | 800-201-2962 | |
| Call Center Fax, Wilkes-Barre, PA | 570-270-1535 | |
| Call Customer Support from Outside of U.S. | 610-443-5550 | |
| Cascadelink | 253-274-6454 | |
| Control Desk | 1302 | |
| Dispatch | Contact Dispatch | |
| Harris Broadband (now Astound) | 325-646-9493 | |
| Help Desk (LAN / IT) DC Metro, IL, MA, NY and PA | 877-726-9214 | |
| Interpreter Service | ||
| LSOA | 877-295-9707 (sec # 83823988) | Confirm Number in LSOA |
| NOC TX | 512-878-5081 | |
| NOC (External) TX | 800-218-5725 | |
| Olypen Line (24/7) CA, OR, WA | 800-303-8696 | Identify an Olypen Account |
| OSC TX | #80375 | |
| Provisioning | 5026 | Mon - Sat 8am-9:30pm, Sun 8am-8pm ET |
| RespOrg | 1700 | resporg.department@astound.com |
| Receptionist San Marcos, TX | 512-878-4000 | |
| TPV | CA, OR, WA: 210-418-7064 (English) 210-418-7063 (Spanish) Grande TX: 210-418-6490 (English) 210-418-6492 (Spanish) enTouch TX: 972-737-8064 (English) 972-737-8170 (Spanish) DC Metro, IL, MA, NY and PA: 210-418-8283 (English) 210-418-8284 (Spanish) |
TPV Process |
| Voice Support | 1700 | Mon - Fri: 8am-9pm |
| Department / Contacts | Phone Number | Related Article |
| Accounts Payable: revenue shares, royalties, etc. | N/A | apinvoices@astound.com |
| Cash Processing Fax | CA, OR, WA: 570-270-1498 TX: 833-347-2633 DC Metro, IL, MA, NY and PA: 833-347-2633 |
Missing Payments |
| Collection Agencies - Verify in BOLT |
CA, OR, WA: CPA - Credit Protection Agency 13355 Noel Rd., 21st Floor, Dallas, TX 75240 877-278-5106 DC Metro, IL, MA, NY, PA and TX: Joseph, Mann & Creed 20600 Chagrin Blvd #550, Shaker Hts, OH 44122 888-849-1897 - Ext. 2400 All Markets: IC Systems 3rd Party PO Box 64378, St Paul, MN 55127 866-852-3468 All Markets: IC Systems Debt Warehouse /Tertiary |
|
| Credit Compliance | 570-270-1373 Internal Use ONLY | Verify@astound.com |
| Credit Compliance Fax | CA, OR, WA: 888-397-3742 TX: 833-347-2633 DC Metro, IL, MA, NY and PA: 570-270-1499 |
CA, OR and WA Credit Policy |
| Experian | CA, OR, WA: 570-270-1499 TX: 866-200-6020 DC Metro, IL, MA, NY and PA: 866-200-6020 |
CA, OR, WA: www.experian.com DC Metro, IL, MA, NY, PA and TX: Run a Credit Check |
| Financial Services | DC Metro, IL, MA, NY, PA and TX: 5300 | |
| Financial Services Fax | CA, OR, TX and WA: 833-247-2633 DC Metro, IL, MA, NY and PA: 570-270-1498 |
Equipment Returns and Follow Up |
| Missing Payment Fax | CA, OR, and WA: 570-270-1498 (include Case # on fax) DC Metro, IL, MA, NY, PA and TX: 833-247-2633 (include Case # on fax) |
Missing Payment Concerns |
| Department / Contacts | Phone Number | Related Article |
| 211 Community Services | 211 | 211 Service |
| 311 Non-Emergency Services | 311 | 311 Service |
| 511 Traffic and Weather Information | 511 | 511 Service |
| 911 Emergency Services | 911 | Digital Phone E911 |
| Business Solutions | CA, OR, WA: 833-249-2786 TX: 833-249-2786 DC Metro, IL, MA, NY and PA: 877-726-7000 |
Handling a Business Solutions Customer |
| Collect Calls to Correctional Facility | Varies by Market | Correctional Facility Calls |
| Do Not Call Registry | 888-382-1222 866-290-4236 (TTY) |
Do Not Call / Do Not Mail |
| Identify Home Phone Number Identify Regional Carrier Identify LD Carrier |
111 700-4141 700-555-4141 |
|
| Phone Books | Telephone Books | |
| Secure IT Plus TX | 877-373-3320 | |
| Shared Tenant Services TX | AT&T: 800-246-8464 Verizon: 800-567-6789 / x 221 |
|
| Total Tech TX | 888-723-4932 | Total Tech Service |
| TTY - Hearing and Speech Impaired | 711 | Relay Call Information |
Article ID: 384
Created: February 20, 2024
Last Updated: February 20, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]
Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=384