Salem, Oregon Migration
Resolution Steps
- Customers in Salem, Oregon currently with video equipment are being notified their equipment needs to be replaced
- Customer Notificationsare sent beginning September 12, 2023 and are sent throughout the process until equipment is connected
- Letters state the video equipment is no longer supported after 10/15/2023and needs to be replaced before that date (all shut downs will be completed by November 10, 2023)
- Customers withoutinternet service are receiving phone calls to schedule a professional install and will be provided complimentary standalone internet to power their IPTV
- Complimentary Standalone internet codes:
- NMDRTND - MODEM + WIFI CBL NO DATA
- Customers withinternet service are receiving Self Install Kits with the new TV equipment
- If a customer asks for additional equipment / changes, the original SIK work order must be completed firstand a new work order entered
Article ID: 38
Created: November 23, 2023
Last Updated: November 23, 2023
Author: [shekhar.bhanot@teamhgs.com]
Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=38