Introduction

• For Digital West customers, send an email to support@digitalwest.com and include the following information:
   
  • Contact Name
     
  • Daytime contact number
     
  • Details of the request

New Install or Additional Outlet Requests

• For owners, install as usual
   
• For renters, a Letter of Permission (LOP) is required

Note: an LOP is not required when reconnecting or activating an existing outlet for renters
 

Resolution Steps

Install or Service Change with an LOP
 

• DC Metro, IL, MA, NY, PA and TX:
   
  • Enter work order with a No schedule time frame
     
  • Note LOP Needed in the Work Order Comments
     
  • Advise customer of the information that must be present on the LOP as below
     
    • When the customer secures the LOP from the property owner, they can call to schedule the appointment 
       
    • The LOP must be presented to the technician at the time of install
       
• CA, OR and WA:
   
  • Enter work order and schedule as normal​​​​​​​
     
  • Note LOP needed in Work Order Comments
     
  • Advise customer of the information that must be present on the LOP at time of install as below

Letter of Permission Required Information

• Name, address and phone number for all owner(s) and tenant(s)
   
• Permission for our company to perform work required for the tenant(s) requested services
   
• Owner(s) and tenant(s) signature, dated