• MyRCN stores all bill copies for enrolled customers from the past 6 years
   
  • See Bill Copies Missing below for statements 6 years old or less missing 
     
• MyGrande stores all bill copies for enrolled customers after December 29, 2017
   
  • All Texas customers were notified that previous bill copies are not available online
     
  • See Option 3: Send Bill Copies via US Mail to request bill copies prior to December 29, 2017
     
• MyWave stores all bill copies for enrolled customers from the past 6 years
  
   
• MyEnTouch stores bill copies from December 2019 onward
   
  • MACC only has 12 months of bill history readily available via Service Now ticket
     
  • For bill copy requests prior to December 2019 customers can expect a 2 week or longer wait time

• Confirm preferred email address on file
   
• In BOLT, click Show Bills / Notices
   
• Check the Email box next to each bill statement requested
   
• Click the Email Checked button and confirm the preferred email address* on file and click Send
  
  *Note: cannot add/change/remove a preferred email address

Bill Inserts and Rate Increase Notices are mailed separately from the billing statement; copies are not available online or in BOLT and no charge applies

To send a Bill Insert or Rate Increase Notice, create a BOLT Case, then click Save Note

In ICOMS, verify statement configuration, bill address, and add the $5.00 bill copy fee:

1. Verify statements are being mailed in ICOMS to the correct address
    
   • On the Statement Configuration [BI] screen, highlight the statement and click Change
      
   • Make sure Print Statement is set to Always [A], then click Exit
      
2. On the Statement Configuration [BI] screen, select Address Maintenance
    
   • Highlight the name and select Change to confirm the Billing Address [BA]
      
   • If no name populates, statements are mailed to the Service Address [SA]
      
3. Enter [SR] in the Task field in ICOMS to apply the bill copy fees
    
   • Select Order Type 18 Admin / In Office hit Enter twice
      
4. Add a $5.00 fee for each bill copy on the One Time Changes [OT] screen
    
   • • Cable:   RCBLCPY
        
     • Phone:  RTELCPY
        
     • Data:    RINTCPY
        
     • Alarm:   RSECCPY
        
5. On the Work Order Scheduling [WO] screen, select Office Only
    
6. Enter through to the Order Summary [OS] screen and click Completed
    

To send a bill copy, setup a BOLT Case to have the bill copies printed and mailed, then process bill copy fee SRO in ICOMS

First, create a BOLT Case, then click Save Note

• Verify the Ebill Forecast Date on the Bill Run Schedule
   
• Submit a Service Now Ticket for bill copies past the Ebill Forecast Date for Missing Bill in Billview