Identifying a Fiber To The Home (FTTH) Customer Article no. 5541


 

Resolution Steps

These are some guidelines for identifying Fiber To The Home or FTTH customers

The Customer Flashes [CF] screen for a Fiber To The Home customer says either ***RETAIL UNIT*** or ***BULK UNIT*** or ***GPON***



The Serviceable Status [SS] screen for a Fiber To The Home customer says DF DATA FTTH or CF CABLE FTTH, Sometimes it may say GPON



In California, Chicago, Texas and Washington, this is expressed as a transport method; if it says HFC, as it does below, the customer has access to CableMODEM service

If the Transport Method says FTTH, the customer has access to Fiber To The Home

 



Article ID: 348
Created: February 17, 2024
Last Updated: February 17, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=348