Self-Service Support Alert: this article is available for customers on help.astound.com

Introduction

This information is for Massachusetts customers only

Resolution Steps

 

• Telephone companies operating in Massachusetts are required to provide adaptive equipment for customers with disabilities
   
• Verizon has worked with SETB (Massachusetts Statewide Emergency Telecommunications Board) to establish a centralized program
   
• Our customers in Massachusetts can call:  1 (800) 300-5658 (Monday - Friday between 8:30am and 5:00pm EST)
   
• A Verizon representative at this number will guide you through the steps to receive the required equipment