Calls for Specific Employees Article no. 1698

Resolution Steps

Call routing does not facilitate inbound transfers to specific employees within the Call Center

• Personal calls can not be directed to employees 
  
  
• In case of an emergency, please contact the Control Desk

Article ID: 334
Created: February 16, 2024
Last Updated: February 16, 2024
Author: shekhar-retail@teamhgs.com [shekhar-retail@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=334