Identifying 13 Digit Account Number, Company, Division, Franchise and Marketing ID-1872


Resolution Steps
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Account example: 8101-0100000-01

    1. Company code (first 2 digits8101-0100000-01

  1. Statement number (next 2 digits) 8101-0100000-01

      • Under Stmt column located on the BOLT General Ledger (GL) screen
  2. Account number (next 7 digits) 8101-0100000-01

      • Account number must be 7 digits (may include leading zeros)
  3. Occupant code (last 2 digits) 8101-0100000-01
Refers the market area of your customer

Site Market
9 DC Metro
14 Illinois / Indiana
22 Massachusetts
31 New Jersey
31 Northern New Jersey
33 New York
39 Pennsylvania
91 Off Net
92 Off Net
44 Texas
48 CA, OR and WA
Account example: 009-0100000-01

    1. Site (first 2 digits09-0100000-01
    2. Account number (next 7 digits) 09-0100000-01

 

    • Account number must be 7 digits (may include leading zeros)

 

3.Occupant code (last 2 digits) 09-0100000-01

BOLT

Top of the BOLT Window

    • Company info is located at top of the BOLT window next to the customer's name

ICOMS

    • Division Field (Dv) identifies the Franchise Authority for specific towns within a local market area

    • In ICOMS, accounts are designated by the Site, Company and Division

  • The Division appears in most screens and to the left of the Cust Info field

      • This customer is in Site 39 (Pennsylvania) Company 43 (Philadelphia Area) and Division 4 (Ridley Park Borough)
Site Market Company Code
9 Maryland 79
9 Maryland 80
9 Washington D.C. 81
9 Virginia 39
14 Chicago 02
14 Chicago 10
14 Indiana 03
22 Massachusetts 23
31 Central New Jersey 54
31 Northern New Jersey 69
33 Manhattan 61
33 Queens 62
33 Bronx 65
33 Brooklyn 64
39 Lehigh Valley 42
39 Philadelphia 43
91 RCN - Off Net 20, 25, 41, 47 or 51
92 DC Metro - Off Net 12 or 22
44 Austin 82
44 Corpus Christi 88
44 Dallas 84
44 Grande Houston 85
44 enTouch Houston 93
44 Harris 94
44 Midland 87
44 Odessa 89
44 San Antonio 83
44 San Marcos 91
44 Temple 90
44 Waco 86
44 enTouch 93
48 Sacramento 14
48 San Francisco 15
48 Woodburn 26
48 Oregon State 27
48 Skamania County 28
48 San Luis Obispo, L.A. and San Jose (Legacy Digital West) 29
48 San Luis Obispo, L.A. and San Jose (New customers) 16
48 Seattle East 32
48 SE Washington 33
48 Seattle West 34
48 WA 35
48 Cascadelink 70
48 Cascade Network 71
48 Coastcom 72
    • Under Stmt column located on the BOLT General Ledger tab

  • You will typically see a 1 or 2 (as in statement 1 or statement 2), add a zero before the number; must be 2 digits
    • Pricing and Promotions:

        • In BOLT on the Campaigns Tab

        • Go to the [HMHouse Maintenance Screen in ICOMS; choose Marketing IDs on the left
    • Pricing, Promotion and Bottom of the Bill discount level during a Rate Increase:

        • In BOLT on the Campaigns Tab

      • Go to the [CMCustomer Maintenance Screen in ICOMS; choose Marketing IDs on the left

 

 



Article ID: 329
Created: February 2, 2024
Last Updated: February 15, 2024
Author: [shekhar.bhanot@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=329