Introduction

 
Business Rules

• Customer requests only; do not suggest medically necessary phone service to a customer 
   
• This information is available on our billing statements; it does not apply to cable or internet service
   
• Customer must provide a doctor's note with justification why phone service is medically necessary with the following:
   
  • The facility's letterhead with the physician's office address and telephone number
     
  • The date
     
  • Name and address of the person requesting the service
     
  • Physician's signature on certificate; cannot be signed by a nurse, caseworker, secretary, etc.
     
  • State registration number of the doctor (required in DC Metro, MA and NY)
     
• Customers can fax the completed note to 570-270-1498
   
• If phone is suspended for non-pay, phone service is restored when the medical note is approved
   
• If phone is already disconnected, a note will not reinstate service;  the balance and any reconnect fees must be paid to allow reconnection
   
• Medical Note Validity
   
  • DC Metro: medical notes are valid for 21 days
     
  • MA and NY: medical notes are valid for 30 days
     
  • Customer is responsible for renewing medical notes as necessary

Resolution Steps