Email Username and Password Rules- Article no. 3397
Introduction
Advisory Notice
- Please refrain from giving the option of "rcnrcn" or "grande123"
- The BOLT password reset field auto-populates rcnrcn / grande123
- Wave emails are generated via BOLT
- Grande emails are generated via ICOMS after a very short delay or can be created via Grande WebTools
Resolution Steps
Grande Texas
User IDs must conform to the following standards:
- Must be from 3 to 16 alpha-numeric characters in length
- Must begin with a letter (not a number)
- Must be entered in lowercase in ICOMS
- One Period ( . ) and an underscore (_) are allowed; however the username cannot end with these characters
- Can not end in an Underscores ( _ ) and special characters are NOT permitted
- Email address which may be interpreted as our official company email addresses are never permitted
- Examples: customerservice@mygrande.net, emailadmin@mygrande.net, admin@mygrande.net, techsupport@mygrande.net, etc.
Passwords must conform to the following standards:
- Must be minimum of 3 characters and a maximum of 16 in length
- Must begin with a letter or a number or special printable character except amersand (&)
- Is case sensitive
- Cannot be the same as the username
- You can give the customer the option of making their password their first initial, last initial, and 6-digit date so that they can change it online (MyGrande) at a later time
RCN Based Domain Names
User IDs
must conform to the following standards:
- Must be from 3 to 16 alpha-numeric characters in length
- Must begin with a letter (not a number)
- Must be entered in lowercase in ICOMS
- One Period ( . ) and an underscore (_) are allowed; however the username cannot end with these characters
- Can not end in an Underscores ( _ ) and special characters are NOT permitted
- Email address which may be interpreted as our official company email addresses are never permitted
- Examples: customerservice@rcn.com, emailadmin@rcn.com, admin@rcn.com, techsupport@rcn.com, etc.
Passwords
must conform to the following standards:
- Must be minimum of 6 characters and a maximum of 8 characters in length
- Must begin with a letter or a number
- Is case sensitive
- Cannot be the same as the username
Entouch Texas
User IDs must conform to the following standards:
- Must be from 8 to 25 alpha-numeric characters in length
- Must begin with a letter (not a number)
- Must be entered in a case
- Special characters are allowed
- Email address which may be interpreted as our official company email addresses are never permitted
Passwords must conform to the following standards:
- Must be 10 characters in length
- Must contain uppercase, lowercase, and symbolic characters
- Is case sensitive
- You can give the customer the option of making their password their first initial, last initial, and 6-digit date so that they can change it online at a later time
All Other Markets
User IDs must conform to the following standards:
- Must be from 3 to 32 alpha-numeric characters in length
- Must begin with a letter (not a number)
- Must be entered in lowercase in ICOMS
- Periods ( . ) and hyphens ( - ) ARE allowed, however they cannot be placed next to each other
- Underscores ( _ ) and special characters are NOT permitted
- Email address which may be interpreted as our official company email addresses are never permitted
- Examples: customerservice@rcn.com, emailadmin@rcn.com, admin@rcn.com, techsupport@rcn.com, etc.
Passwords must conform to the following standards:
- Should be between 8-50 characters in length
- Must contain at least 1 UPPERCASE and at least 1 lowercase letter
- Must begin with a letter or a number
- May contain any printable character found on the keyboard
- May contain any printable character found on the keyboard
- You can give the customer the option of making their password their first initial, last initial, and 6-digit date so that they can change it online (MyAstound) at a later time
Article ID: 282
Created: February 2, 2024
Last Updated: February 14, 2024
Author: [shekhar.bhanot@teamhgs.com]
Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=282