Sending Bill Copy Requests - Back Office-1391

Resolution Steps

1. Click on the Outgoing Postal Mail Queue in RT at a Glance
2. Select a Bill Copy Request Case from the list
   
   
3. Scroll down to the case Comments for the bill copy request information
   
   
4. Sign in to Billview, enter the ICOMS site and account number and click Search
   
   
   • Old CSG Accounts (TX): click the CSG radio button and use the account number from the Customer Maintenance [CM] screen
     
     
5. Click the customer's name to populate the Billing Statement screen
   
   
6. Choose the requested statement, then go to File | Print from the menu
   
   
7. Click Back to return to the Billing Statement screen to print additional bill copies as needed
   
   
8. In RT at a Glance, click Actions from the top menu and select Resolve
   
   
9. Note the Case Comments, then click Update Ticket

Article ID: 261
Created: February 2, 2024
Last Updated: February 2, 2024
Author: [shekhar.bhanot@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=261