Use this chart to schedule line of business installations when taking a deposit
Please be aware that if the customer is Porting a Telephone number from another company, Port-Out Scheduling overrides this chart
Order Taken On: Any Day
Schedule for: Next available date
| When to Schedule Installation: | Order Taken On: | Schedule for: |
| 2 days out | Monday | Wednesday |
|
Note: The ICOMS Credit Check tool identifies the customer as needing a fraud review. A case routed to the Credit Department is needed when the credit check finds a fraud review required |
Tuesday | Thursday |
| Wednesday | Friday | |
| Thursday | Monday | |
| Friday | Tuesday | |
| Saturday/Sunday | Wednesday |
| When to Schedule Installation: | Order Taken On: | Schedule for: |
| 2 business days after customer says they will pay at the local office | Monday | Wednesday |
|
All markets except Philadelphia (Site 39, Co. 43) |
Tuesday | Thursday |
| Wednesday | Friday | |
| Thursday | Monday | |
| Friday | Tuesday | |
| Saturday | Wednesday |
| When to Schedule Installation: | Order Taken On: | Schedule for: |
| 5 business days after customer says they will pay at the local office. | Monday | Monday |
|
All markets except Philadelphia (Site 39, Co. 43) |
Tuesday | Tuesday |
| Wednesday | Wednesday | |
| Thursday | Thursday | |
| Friday | Friday | |
| Saturday | Thursday |
| When to Schedule Installation: | Order Taken On: | Schedule for: |
| 5 business days after customer says they will pay at the local office | Monday | Monday |
|
All markets except Philadelphia (Site 39, Co. 43) |
Tuesday | Tuesday |
| Wednesday | Wednesday | |
| Thursday | Thursday | |
| Friday | Friday | |
| Saturday | Thursday |
Article ID: 259
Created: February 2, 2024
Last Updated: February 14, 2024
Author: [shekhar.bhanot@teamhgs.com]
Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=259