Layer 42 - DO NOT ASSIST-7291

Resolution Steps

With Layer 42 customers, we are not to assist them with their billing/account inquiries at this time. 

Any question asked should be forwarded to billing@layer42.com 

AGAIN – UNDER NO CIRCUMSTANCE ARE YOU TO DISCUSS A LAYER 42 ACCOUNT OVER THE PHONE 

Gather the caller’s information and send to billing@layer42.com. They will receive a response within 48 business hours. 

Required information:

• Account Name

• Contact who called

• Their email address

• Their phone number

• Brief description on the issue

Article ID: 258
Created: February 2, 2024
Last Updated: February 2, 2024
Author: [shekhar.bhanot@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=258