Introduction

With the enTouch migration, there are some changes to customer taxation with the conversion from MACC to ICOMS

• Generally these are tax rule interpretation changes; this does not mean the prior taxation was incorrect

Resolution Steps

City / County Sales Tax

• Customers may see a change in the amount of city or county sales tax billed in ICOMS
   
• Most often, this change is a reduction from what was billed in MACC
   
• The state of Texas has a variety of rules on the taxation of services and how services may be sourced for local taxation
   
• Interpretation and application of these rules are subject to change
   
• The customer sales tax change could relate to either a change in interpretation of overall taxation or sourcing of the service for local tax purposes
   
• In many cases, Texas requires services to be sourced to either the location from which the service originates or the customer location
   
• For some customers, our company made a change in interpretation of the taxation or sourcing rules
   
• All sales taxes are collected from the customer and remitted to Texas

 

Cable Franchise Fee Changes

• Customers may see a change in the amount of Cable Franchise Fees billed
   
• These changes are most often due to a change in interpretation of the application or sourcing of the franchise fees
   
• Our company remits these franchise fees to local towns and cities

 

Federal Excise Tax and FUSF

• These tax types may also change for customers
   
• Changes in these tax types are due a change in our company's interpretation on how these taxes should be applied to the customer services
   
• These taxes are collected and remitted to the Federal Government