Introduction

Important Points to Remember! 

• Never change a payment due by date for a past-due customer to avoid suspension of service
   
  • Accounts must be current before changing the due date
     
• Pending status statements (P/IN, P/DS) cannot be changed
   
• Prorates are created and appear on the next bill
   
• Auto Pay customers' existing pending payments are posted on the original due date
   
  • Going forward after the change, payments will come out on the new due date

Resolution Steps

Customer Statement Configuration (BI screen ICOMS)

1. Highlight the statement to change and select Bill Day 
    
2. Using the table below, find the correct Bill Day for the requested Due Date and Market
    
3. Enter the new information in the Bill Day field and select OK
    
4. Click Continue and Update, then click OK again and Exit
5. Advise the customer: Prorates generate because of the bill date change. Your next bill may appear confusing.