Introduction

The Bank Routing Number is a 9-digit identifier assigned to the bank by the Registrar of Routing Numbers.

It is found before the account number on a check.

Resolution Steps

If Bank Routing Number is Unavailable in BOLT

 

1. Click Create Work Order or Technical Case
    

   Fill out the information as described below and click Submit
    

   Record Type	Non Technical
   Reason	Financial, Payments & Refunds
   Reason Detail	Payment Issue/Inquiry
   Select	Is Case
   Case Reason	Payment Issue/Inquiry
   Destination Queue	Payment Processing

     
2. Ask for the routing number and note the case with it.  Provide the customer with the BOLT Case number
    
3. Have the customer mail or Fax a voided copy of a check, front and back to us for processing
    
   • US Mail (all markets)
     • Attn. Payment Processing/Bank Routing Number - Case# ______
          East Mt. Corporate Center
          100 Baltimore Dr.
          Wilkes-Barre, PA 18702
        
   • Fax to:
     • Texas: 833-247-2633
        
     • All other markets:  570-270-1498
       • Please include Case # _____