Introduction

At this time only Customer Care management has access to enable International Calling, International Roaming and / or Domestic Roaming for mobile lines in Reach Central

Please see a member of management when a mobile customer in good standing is requesting to enable any or all these services

 

• Domestic Roaming, International Roaming and International calling must be off by default
   
  • After installation, the feature can only be turned on/off manually in Reach Central
     
  • These services can not be enabled until the customer has Internet installed (must be active, not pending)
  
  
  • To enable International LD, International Roaming and Domestic Roaming ALL mobile customers (including existing customers) must call or chat into the call center
  
  
  • • Something Went Wrong: We're working on fixing the problem. If you need immediate assistance, please contact us at 1-800-427-8686If any mobile customer tries to enable International LD, International Roaming or Domestic Roaming in the MyAstound portal or Astound Mobile App, they will receive an error message:
     

Resolution Steps

Astound Mobile International and Domestic Roaming Pricing