Disconnect in Error-1894
Introduction
- For Digital West customers, send an email to support@digitalwest.com and include the following information:
- Contact Name
- Daytime contact number
- Details of the request
Restore service when account was disconnected in error
Resolution Steps
If the Account Status is:
- If the account status is disconnected:
- If the account status and the service in question are both active:
- Cable: Follow No Picture
- Data: Follow Cable Modem Offline
- Phone: Follow these steps
- The customer is experiencing no dial tone due to:
- Telephone line is disconnected when there was no disconnect order placed
- Disconnect occurred at an earlier date than the customer requested or sooner than the scheduled Work Order
- Click Create Work Order or Technical Case
- Fill out the information as described below and click Submit
| Trouble Call or Tech Case |
Trouble Call |
| Service Category |
Telephone |
| Problem Description |
CF - Cannot Call Out |
| Select |
Affected Phone line |
| Phone Issue |
All Phone numbers |
| Enter |
All required information |
| Notes |
Any additional pertinent information |
'
- The Case is worked by Voice Support who will contact the customer the next business day
Article ID: 215
Created: February 2, 2024
Last Updated: February 2, 2024
Author: [shekhar.bhanot@teamhgs.com]
Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=215