Change Bill Frequency- Article no. 1709

Introduction


This process applies to

Resolution Steps

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    • Confirm Work Order status is: Not Coded with a schedule date 99/99/99
       
    • Enter Customer Occurrence Configuration [OC] in the Task field
       
    • Remember to confirm a new statement has been generated if necessary
       
    • Select the occurrence and click the Services Button
       
    • Enter the new Bill Frequency as one of the following:
       
      • DC Metro, IL, MY, MA and PA (Dial-Up / Grand-fathered McAfee)
         
        • M: Monthly
           
        • S: Pre-paid 6 months
           
        • A: Pre-paid yearly
           
        • 2: Pre-paid 2 years
           
      • CA, OR and WA (Non-GPON Symmetrical)
         
        • M: Monthly
           
        • A: Pre-paid yearly
           

    • Enter a start date for the new bill frequency when prompted. The customer will continue to bill as they have been until the start date

  • If your customer is changing from one pre-paid frequency to another, the frequency must be changed to monthly (M) before it can be changed to the new frequency
     
  • Reschedule and complete the pending work order
    1. Enter Customer Statement Configuration Screen [BI] in the Task field
       
    2. Highlight the line for the statement with the new dial up product
       
    3. Select the appropriate statement and click the Services Button
       
    4. Enter the new Bill Frequency as one of the following:
       
      • DC Metro, IL, MY, MA and PA (Dial-Up / Grand-fathered McAfee)
         
        • M: Monthly
           
        • S: Pre-paid 6 months
           
        • A: Pre-paid yearly
           
        • 2: Pre-paid 2 years
           
      • CA, OR and WA (Non-GPON Symmetrical)
         
        • M: Monthly
           
        • A: Pre-paid yearly
           

5.Enter a start date for the new bill frequency when prompted. The customer will continue to bill as they have been until the start date


6.Enter to lock in the new frequency
 

7.If your customer is changing from one pre-paid frequency to another, the frequency must be changed to monthly (M) before it can be changed to the new frequency

    1. Confirm the work order status is: Not Coded with a schedule date 99/99/99
       
    2. Enter Customer Occurrence Configuration [OC] in the Task field
       
    3. Remember to confirm a new statement has been generated if necessary
       
    4. Select the P/IN occurrence and click the Services Button.
       
    5. Enter the new Bill Frequency as the following:
       
      • M: Monthly
         
    6. Enter a start date for the new bill frequency when prompted. The customer will continue to bill as they have been until the start date

  1. If your customer is changing from one pre-paid frequency to another, the frequency must be changed to monthly (M) before it can be changed to the new frequency
     
  2. Reschedule and complete the pending work order
     
    • The occurrence is listed P/RC and will remain in an open status until the nightly process takes place on the future bill date
  • Confirm the work order status is: Not Coded with a schedule date 99/99/99
     
  • Enter Customer Occurrence Configuration [OC] in the Task field
     
  • Remember to confirm a new statement has been generated if necessary
     
  • Select the P/IN occurrence and click the Services Button
     
  • Enter the new Bill Frequency as the following:
     
    • M: Monthly
       
  • Enter a start date for the new bill frequency when prompted. The customer will continue to bill as they have been until the start date

  • If your customer is changing from one pre-paid frequency to another, the frequency must be changed to monthly (M) before it can be changed to the new frequency
     
  • Reschedule and complete the pending work order
     
    • The occurrence is listed P/RC and will remain in an open status until the nightly process takes place on the future bill date
    • ICOMS functionality forecasts what the customer's bill looks like for the next 6 months

    • Current services, packages, promotions, taxes, etc estimate what each statement total is for the next 6 statements

    • Promotion roll-off, rate increases, toll and PPV usage are not taken into consideration in the estimate

  • Task FB in the ICOMS Cust Info field shows the account's estimated future billing

Article ID: 203
Created: February 2, 2024
Last Updated: February 13, 2024
Author: [shekhar.bhanot@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=203