Introduction

Special Information:

• Tax exempt status does not apply to surcharges. Customers are still responsible for surcharges

• Bulk customers are not charged taxes on bulk services; taxes display until the account is installed
  
  
  • Do not mistake this for tax exempt status; the bulk master pays taxes for bulk services
  
  
  • If taxes bill on bulk services after customer is installed, enter a Service Now Ticket (do not issue credit)
• Tax exempt status
  
  
  • Takes effect the day the paperwork is received. Can't be back dated; it takes effect the day the paperwork is received
  
  
  • Does not eliminate all items billed in the taxes, fees, and surcharges section
  
  
  • Once approved and added to the customer's account:
    
    
    • A letter with tax exempt status rules is mailed out
      
      
      • Residential Letter

      

      
      
      • Business Letter

      

    • Status will remain in effect until the customer disconnects
• Credits for applicable sales tax on cable/data/telephone service will be issued within two billing statements

• Foreign diplomat must provide the appropriate tax exempt forms (identification cards are not sufficient for utilities)

• Tax exempt forms are available on the IRS website: https://apps.irs.gov/app/picklist/list/formsPublications.html - then under list the forms are 1023 and 1024
  
  
  • We do not supply Tax Exempt Forms

Complete List of Tax Exempt Code

• Complete List of Tax Exempt Code
   

Resolution Steps

Submitting a Tax Exempt Form

Forms can be mailed or faxed to us

By mail, provide address to customer with their respective brand:

Company Name

Attention: Tax Exempt Information

PO Box 1330

Wilkes-Barre, PA 18703

Fax to: 703-434-8197 (Attn: Tax Exempt Information)

 

Status of Tax Exempt Form

Submit a 

Service Now ticket

 

 
• Select Billing Systems / Submit a Request
   
• Category: select Taxes
   
• Fill out all information and provide the customer's best contact number
   
• Include all pertinent information and Submit
   

Tax Exempt Issue 

Submit a

 Service Now ticket

• Select Billing Systems / Report an Incident
   
• Category: select Taxes
   
• Fill out all information and provide the customer's best contact number
   
• Include all pertinent information and Submit