Introduction

A statement is not received in these instances:

 

1. Disconnected accounts with a zero-dollar balance
    
   • Use Billing Ledger for Creating a Customer Statement for proof of payment requests on a final bill
      
2. Active account with a balance less than $1.00
    
3. Statements are sent to the service address (SA) unless the customer requests a bill-to-address
     
   • If the Service Address is incorrect, submit an Address Request Form to the correct address
      
4. If ICOMS [BI] Print Statement is set to C Change from Previous, the bill will not print, causing a missing bill
    
   • To correct this, see Paper and Paperless Billing Setup Instructions
      

 

Resolution Steps

Verify Billing or Service Address for Monthly Billing

 

Verify Paper or Paperless Billing