AutoPay and Paperless Bill Discount- Article no. 9167

Introduction

















 

Resolution Steps



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Area Offer Duration Start Date
CA  $5 for 12 months 4/26/2022
CA $5 for 24 months 10/20/2022
DC  $5 for forever 1/10/2023
DC  $5 for 12 months 8/01/2022
DC  $5 for 12 months 4/12/2022
IL  $5 as long as promo is active 7/15/2021
MA  $5 for forever 1/10/2023
MA  $5 for 12 months 5/10/2022
MD (Co 80)  $5 for forever 1/10/2023
MD (Co 80)  $5 for 12 months 8/01/2022
NY  $5 as long as promo is active 7/19/2022 
OR  $5 for 12 months 4/26/2022
OR $5 for 24 months 10/20/2022
PA  $5 for forever 1/10/2023
PA (Co 42 & 43)  $5 for 12 months 3/31/2022
PA (Co 44)  $5 for 12 months 2/15/2022
TX $5 for forever 4/13/2021
TX $10 for forever 2/15/2022
WA $5 for 12 months 4/26/2022
WA $5 for 24 months 10/20/2022
SMB (All Markets) $10 as long as promo is active 8/16/2022
    • Program works by promo number only and the script is triggered by these campaigns

    • The customer will receive the discount for the life of the promo in IL and NY

    • This a post billing script so the customer will receive the credit as soon as they sign up for AutoPay and Paperless even if the promo was active on the account

    • The customer will lose the discount if they go off of autopay or paperless billing

  • If the customer goes back on autopay and paperless billing and the promo is still active the autopay the discount will be applied again
Change co
    • The customer has 30 days from the point of sale for internet service to add an MOP and go paperless

    • The customer has 60 days leeway if they remove their autopay or paperless before they lose their discount

    • The customer will only receive 12 individual credits
        • Except for Texas: Autopay/paperless discount was changed to a permeate discount as of August 2022

        • If the customer was still receiving active discounts in August 2022, they will get the discount on a permanent basis

        • If the customer falls out of the program they cannot get back in

        • If the customer received 12 credits prior to August 2022 they are not included
    • Accounts that reconnect or transfer do not qualify

      • If the customer is currently enrolled in the discount and transfer service, they will continue to receive the discount

  • The Autopay Discount codes NACAPDC, NACAPDD, NACAPDT are not part of the Autopay and paperless script logic. The purpose of the codes is so Ecommerce can display the Autopay paperless discount in Shop
    • $10.00 for any Business customer that signs up for autopay and has a qualifying campaign

    • Paperless billing is no longer required

  • There is no requirement to be enrolled within a certain amount of time from the date of install
Site Promo Code
14 / 33 / 39 / 44 SB23DZN1A
9 / 14 / 22 / 33 / 39 / 44 / 48 SB22DZN1
9 / 14 / 22 / 33 / 39 / 44 / 48 SB22DZN1F
9 / 14 / 22 / 33 / 39 / 44 / 48 SB22DZN2
9 / 14 / 22 / 33 / 39 / 44 / 48 SB22DZN2F
9 / 14 / 22 / 33 / 39 / 44 / 48 SB22DZN3
9 / 14 / 22 / 33 / 39 / 44 / 48 SB22DZN3F
48 SB22DGZN1
48 SB22DGZN1F
48 SB22DGZN2
48 SB22DGZN2F
  • A one-time $5 discount was available to residential customers who signup or switch to paperless billing in all markets
  • A bill credit appears approximately 30 days after sign-up automatically
  • Offer expired 12/31/2021
    • Enroll in both AutoPay and Paperless Billing at the point of sale or within the first 30 days of placing an order for internet service
       
      • Paperless billing is no longer required for Business accounts

    • Customer must have autopay and paperless bill handling code at time of billing to receive the Autopay and paperless credit

    • Bill credit begins with the 2nd bill after a new customer install.
       
    • At billing, the system validates both AutoPay and paperless billing enrollment, and automatically applies bill credit to the ledger with an adjustment code - this offer does not use a campaign ID
       
      • This is done after normal billing can take up to 24 hours

  • If at any time the customer does not meet the criteria (no longer enrolled in e-bill or no longer enrolled in AutoPay or a cc decline) the credit ceases
     
  • When un-enrolled, there is a 60-day grace period where if the customer re-enrolls (ie. after a cc decline and AutoPay restart) they start where they left off
     
  • Reconnects of a previously disconnected account are not eligible for this discount. The account must be incremented to a new occupant 
     
  • After account review for a missing discount, fulfillment issues can be investigated via Service Now ticket for IT Billing
  • The credit appears as Paperless Billing/Autopay Credit
     
  • General Ledger review - the discount applied automatically with an adjustment code.  Credit begins with the 2nd bill
     
  • No Promo roll-off message is used
     
  • Check the Statement Image in ICOMS to see what the Bill Handle is at the time of billing
     
      • From the Customer Ledger(GL) screen, highlight the last statement and click on Stmt Image

    • From here you can see the Bill Handle at the time of sale and to see if the customer qualifies for the discount

Article ID: 188
Created: February 2, 2024
Last Updated: February 13, 2024
Author: [shekhar.bhanot@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=188