Introduction

SimpleBills is a service in Texas - unrelated to our company - that manages utility bills for people who use their service

• SimpleBills retrieves all utility invoices from the utility providers and users are sent one bill with one due date for the full sum
   
• The customer makes payment to SimpleBills and we receive payment from them
   
• To identify customers who use SimpleBills, go to the General Ledger | Statement Config Tab in BOLT 
   
• The Bill To address field is marked with the SimpleBills (Bear Bills) mailing address: 
  
  Customer Name
  c/o SimpleBills
  100 Ritchie Road
  Waco, TX 76712  
   
• SimpleBills customers must pay deposits as required by the credit policy
   
• All billing questions are handled as normal; this is simply a service that pays our company on behalf of a customer

Resolution Steps

Install and Reconnect Requests

• Install a new account as usual, charging applicable installation and activation fees
   
• Run a credit check and charge a deposit, if required
   
  • The deposit is waived once they sign up with SimpleBills
     
  • If the customer doesn't contact SimpleBills, any deposits are due prior to installation
     

• Give the customer their account number and ask them to contact SimpleBills at 254-230-0199
   
• SimpleBills contacts our Waco Front Counter team to update the account
   

Monthly Billing Inquiries and Suspensions

• Billing and payments are routed through SimpleBills via the Bill To Address field 
   
  • Confirm a SimpleBills customer by Bill To Address
    
    Account Name
    c/o SimpleBills
    100 Ritchie Rd
    Waco, TX 76712
     
• If the account Bill To Address is not the one above, give the customer their account number and ask them to contact SimpleBills at 254-230-0199
   
  • This ensures the customer is signed up for SimpleBills first
     
  • SimpleBills emails our Waco Front Counter team to update the account Bill To Address
     
• A zero balance always displays on the account
   
• The ledger may look as if there is a credit on the account; please do not tell these customers that they have a credit on their account
   
  • This is the dollar amount that transferred to SimpleBills since they pay SimpleBills directly for service
     
• If an existing customer wants to be on SimpleBills, ask them to contact SimpleBills at 254-230-0199 
   
• If a SimpleBills account is suspended, relay the following:
   
  • I'm sorry, it looks like you have been working with SimpleBills (or BearBills). Have you provided them with your online account registration information? If not, please reach out to them at 254-230-0199.  As soon as you can and provide them with that information, they can access your account. You may be required to make a manual payment to restore services until SimpleBills has your login information and can do so on your behalf.
     
  • If yes, they have given SimpleBills their login information and they are suspended, email Emily Buck the account information and payment amount to review with SimpleBills
     
  • We should never advise that SimpleBills has just not made their payment