Self-Service Support Alert: this article is available for customers on help.astound.com

Resolution Steps

4 Tuners, 2 Tuners, Single Tuners,  and Minis on TiVo Experience 3
 

• Go to TiVo Central  |  Settings & Messages  |  Help  |  Restart or Reset  |  Restart the TiVo box
   
• Press Thumbs Down three times and press Enter     (see steps)
  
   

4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4

• Go to TiVo Home  |  left arrow to Menu  |  Help  |  Restart Box
   
• Press Thumbs Down three (3) times and press Enter     (see steps)

If you can't access the Menu, manually power cycle the TiVo

• Unplug the TiVo from its power source and wait at least 30 seconds
   
• After 30 seconds, plug back in to manually restart the TiVo; the box may take up to 5 minutes to reboot

Internal Information

Reset IPTV boxes