• 4 Tuners, 2 Tuners, Minis on TiVo Experience 3
  
  
  • Go to TiVo Central | Apps & On Demand | Prime Video
    (see steps)
    
    
• 4K 6 Tuners, 6 Tuners, and Minis on TiVo Experience 3
  
  • Go to TiVo Central | Apps & On Demand | Prime Video
    (see steps)
    
    
• 4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4
  
  
  • Go to TiVo  Home | Apps | All | Prime Video
    (see steps)
• IPTV
  
  • Go to TiVo Home | Apps & Games | Prime Video
    (see steps)
    
    
    • (you need to install this app from the Google Play store first)

The first time you launch Prime Video you will have these choices:

• Sign in and start watching: If you are already an Amazon Prime member, continue with the following steps, sign into each TiVo separately
  

• Enter your email address using the onscreen keyboard
  
  
• After email address is entered, arrow down and choose Next
  
  
• Enter your password using the onscreen keyboard
  
  
• After password is entered, arrow down and choose Next
  
  
• Log in info is saved. You do not need to sign in every time
  
  
• Don't have an Amazon account? 
  
  
  • Register on the Amazon Website - Go to amazon.com/mytv and register for am Amazon account
    
    
    1. Purchase an Amazon Prime/Prime Video account and have access to thousands of free movies and TV shows though this app
       
       
       
       • An Amazon Prime membership is either $119 annually or $12.99/month. Customers can also get only a Prime Video membership for $8.99/month
         
         
       • A free trial period of Amazon Prime is normally available for 30 days
         
         
    2.  When asked, enter the code found on your TV to register the TiVo to the Amazon Account
       
       
       
       •  Once the correct code is entered, your TV screen tells you to continue

     

  • No thanks, start browsing - Even without an Amazon Prime account, you can still browse/rent/purchase thousands of movies and shows

• Customers are able to purchase or rent a selection of titles from the Prime Video catalog, without needing an Amazon Prime or Prime Video membership
  
  
• FYI, a free trial period of Amazon Prime is normally available for 30 days

Once the App is opened, you can navigate to Settings | Deregister your device  

From the main Prime Video screen:

1. Menu choices are at the top. These include:
   
   
   • Search
   
   
   • Home (main screen/default)
   
   
   • Originals (Amazon original series and movies)
   
   
   • Movies
   
   
   • TV
   
   
   • Kids
   
   
   • Video Library (Includes videos purchased and in your watch list (shows listed in folder))
   
   
   • Watch List (shows all episode and movies on your watch list)
   
   
   • Settings
     
     
2. Navigate through the interface using the◄,►,▲,▼ and OK/Select   keys on the remote
   
   
3. To watch a show from one of the displayed categories, simply select it
   
   
4. Press the Back button to toggle in/out of the Prime Video Menu
   
   
5. Control playback with play/ff/pause/rew

 

To search for a show:

1. Navigate to Search at the top of the home screen
   
   
2. Enter the first few letters of a show title. Matching titles appear as you type
   
   
3. When you find a something to watch, select it. If you want to get out of the show, press the Back key

Not all video selections have subtitles./closed captions. While a movie or TV show is playing:

1. While the movie or TV show is playing, press the OK/Select button
   
   
2. Navigate to CC
   
   
3. Select Turn Subtitles On
   
   
   • This will be your default setting for all videos that provide subtitles./closed captions.

1. Test the internet connection
   
   
2. Ensure that Prime Video is listed as a video Provider:
   
   
   • 4 Tuners, 2 Tuners, and Minis on TiVo Experience 3
     
     
     • Go to TiVo Central | Settings & Messages | User Preferences | Add & Manage Video Apps and check Prime Video
       (see steps)
       
       
     • Ensure there is a check mark for Prime Video
   •  
   • 4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4
     
     
     • Go to TiVo Home | left arrow to Menu | Menu | Settings | User Preferences | Add & Manage Video Apps and check Prime Video
       
       
     • Ensure there is a check mark for Prime Video
   
   
   • IPTV
     
     
     • Go to TiVo Home | left arrow to Menu | Settings | User Preferences | My Video Providers
     
     
     
     • Ensure there is a check mark for Prime
     
     (see steps)

    

3. If the app doesn't appear after ensuring it is a selected video provider, reboot the HDUI
   
   
4. Once the HDUI comes back up, the app should appear
   
   
5. If not, uncheck the App again, and restart the TiVo. Then repeat steps 1-5 

The number of devices that may be allowed to instantly watch simultaneously will depend on your Prime Video membership plan (basic plan is 2 devices) 

• You must call or access Amazon online to view specific information on your account with Amazon

• All payments are made via credit or debit card directly to Amazon
  
  
• Direct any billing questions to Amazon
  
  
• We do not bill you, nor should you make any payment to us for Prime Video services

We offer support for the following issues:

• TiVo setup
  
  
• Account linking
  
  
• Networking Issues

 

Amazon can assist with the following: 

• Updating an Amazon email address or password
  
  
• Updating payment method/change payment details
  
  
• Canceling Amazon account
  
  
• Amazon Payment history
  
  
• Amazon  Streaming problem
  
  
• Amazon Help signing in
  
  
• Prime Video webpage issues
  
  
• Product availability or pricing
  
  
• Video quality
  
  
• Billing questions
  
  
• Amazon promotions
  
  
• Program detail and description errors

 

Amazon Online Support

• Give this link to your customer - primevideo.com/help