IPTV Won't Power On- Article no. 8554

Resolution Steps

1. Verify the Serial Number  / TSN Number
    
2. Ensure the power source of the box is plugged into has power
    
3. If the light in front of the box is red, press any button on the remote to wake it up

1. Power cycle the IPTV box
   
   Important: follow power cycling steps carefully; each box is power cycled differently
    
2. If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT
    
   • Click Create Work Order or Technical Case, fill out the information as described below and click Submit
      

     Trouble Call or Tech Case	IPTV Issue
     Service Category	IPTV ONLY
     Problem Description	TU - IPTV Won't Power On
     Select	Click the box next to the affected box(es) only
     Schedule Appointment	In available Quota
     Notes	Contact phone, Contact name, relevant information

Article ID: 136
Created: February 1, 2024
Last Updated: February 1, 2024
Author: [shekhar.bhanot@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=136