IPTV - Stuck on Update- Article no. 8588


Resolution Steps

  1. Verify the Serial Number  / TSN Number
     
  2. Power cycle the IPTV box

    Important: follow power cycling steps carefully; each box is power cycled differently
     
  3. If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT
     


Article ID: 133
Created: February 1, 2024
Last Updated: February 1, 2024
Author: [shekhar.bhanot@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=133