IPTV - Stuck on Update- Article no. 8588

Resolution Steps

1. Verify the Serial Number  / TSN Number
    
2. Power cycle the IPTV box
   
   Important: follow power cycling steps carefully; each box is power cycled differently
    
3. If the issue persists, click the Create Work Order or Technical Case button on the Work Orders Tab in BOLT
    
   •  Click Create Work Order or Technical Case, fill out the information as described below and click Submit
      

     Trouble Call or Tech Case	IPTV Issue
     Service Category	IPTV ONLY
     Problem Description	Network Connection Issue - IPTV
     Select	All affected boxes
     Notes	Contact Phone, Contact name, relevant information

Article ID: 133
Created: February 1, 2024
Last Updated: February 1, 2024
Author: [shekhar.bhanot@teamhgs.com]

Online URL: https://agentx-astound-kb-qa.hgsdigital.com/article.php?id=133