Introduction

• Customers might see this when the box is taking an upgrade but fails due to not enough storage space available
   
• If customers see this, they likely have many apps downloaded and installed (above and beyond what are on the devices from the factory)

 

Resolution Steps

1. Advise the customer to delete a few apps to allow enough space for the update to complete
    
2. Reboot the IPTV box through Merlin
    
   • If you are unable to reboot through Merlin, follow power cycling steps
      
3. Once the Box is back up, the customer can re-download the apps
    
4. This issue may happen again if another update is sent out; we are working on a permanent fix. Always send this issue as an escalation so that the proper parties can see it
    
   • Click Create Work Order or Technical Case, fill out the information as described below and click Submit
      

     Trouble Call or Tech Case	IPTV Issue
     Service Category	IPTV ONLY
     Problem Description	Network Connection Issue - IPTV
     Select	Click the box next to the affected box(es) only
     Add	Error Code(s), Contact Phone, Contact name and troubleshooting steps